Return & Refund Policy

We want you to feel confident in every purchase. If something isn’t right, our return process is straightforward and fair.

Returns

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, items must be:

  • Unworn and unwashed
  • In the same condition as received
  • With all original tags attached
  • Free from makeup, deodorant, perfume, pet hair, odors, or signs of wear
  • Returned in original packaging

Returns that do not meet these standards may be declined.

How to Start a Return

To request a return, please email us at:
📧 support@avigioapparel.com

Include your order number and the item(s) you’d like to return.
Our team will respond within 1–2 business days with next steps.

Items sent back without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping service, as AVIGIO is not responsible for items lost in transit

If your item arrives damaged, defective, or incorrect, AVIGIO will cover return shipping.

Refunds

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method
  • Refunds are processed within 5–10 business days
  • You’ll receive an email confirmation once completed

Please allow additional time for your bank or card provider to post the refund.

Original shipping charges (if paid) are non-refundable.

Customs, Duties & Taxes (International Orders)

For international orders, any applicable duties, taxes, or import charges collected at checkout are non-refundable once your order has been processed.

If you return an international order, your refund will include the purchase price of the eligible item(s) only. Original shipping charges, customs duties, taxes, and import fees are non-refundable.

If customs duties or taxes were not collected by AVIGIO at checkout and were paid directly to your local customs authority or carrier, you may need to contact your local customs office regarding any potential refund, as AVIGIO cannot refund these charges.

Exchanges

We do not offer direct exchanges.

To receive a different size or color, we recommend returning your item (if eligible) and placing a new order.

Sale & Promotional Items

  • Sale or promotional items are final sale, unless otherwise stated
  • Gift cards are non-refundable
  • Store credit may be issued at AVIGIO’s discretion in exceptional cases

Store Credit

  • Store credit has no cash value
  • Cannot be combined with additional discount codes
  • Can be used on future purchases unless otherwise specified

Need Help?

If you have questions about returns or refunds, contact us at:
📧 support@avigioapparel.com